Handling of personal information
Shiretoko Tourist Co., Ltd. (hereinafter referred to as "the Company"), in order to meet social demands for the protection of personal information,
complies with laws and regulations, and clarifies its stance on the protection of personal information, has established the following policy, which it will faithfully observe and implement.
Acquisition and use of personal information
●Shiretoko Tourist Inc. website (hereinafter referred to as "this site") asks you to enter and transmit your personal information only to the extent necessary to carry out "travel reservation" operations using the Internet.
●Your personal information will be used only in the following cases, and will not be used for any purpose other than the one for which you provided it.
1. The Company and the contracted travel agencies listed in this brochure (hereinafter referred to as "Seller") will use the personal information provided in the application form submitted at the time of application for the tour for the purpose of contacting the customer, and will also use the information to the extent necessary to make arrangements for services provided by transportation and accommodation agencies, etc. for the tour that the customer has applied for and to take procedures for receiving those services.
※use your personal information to: (1) inform you of products, services, and campaigns by direct mail; (2) request your opinions and impressions after your participation in the trip; (3) ask you to complete questionnaires; (4) provide you with benefits and services; (5) prepare statistical materials; and (6) report your reservation status to affiliated benefit and point reduction sites. The customer may provide the above personal information.
We may use your personal information to (6) report on your reservation status to affiliated employee benefit sites, point reduction sites, etc. Please apply only if you agree to the provision of the above personal information.
2. The Company will provide the information to transportation and accommodation agencies, etc. and arrangement agents in advance by electronic means, etc. to the extent necessary for the purpose of making travel arrangements for which the Company has received applications from customers.
3.To analyze the information for the purpose of improving the Company's services and products. Even in this case, the analysis will be processed statistically and will not be used to identify individual customers.
4.When there is consent from the customer.
Provision and Disclosure of Personal Information
Your personal information will not be provided or disclosed to any third party without your consent, except in the case of outsourcing or joint use, or when required by law.
Scope of Collection and Management of Personal Information
●customers is limited to the minimum information required to provide our services, and we do not make the provision of any other information a condition for providing our services.
●We will take measures to prevent unauthorized access to personal information, loss or leakage of personal information, and will constantly strive to improve safety. In the event that we need to outsource the management of personal information to an external contractor for the purpose of conducting our business, we will select a contractor that is recognized as having appropriate protection of personal information, conclude a confidentiality agreement, and make every effort to prevent the leakage of personal information.
About the use of cookies
This site uses cookies for the following purposes.
※Cookies are a mechanism or data that temporarily stores information about customers who access the website.
●To retain your session information in various forms such as reservation and inquiry.
●To retain the display style selected by the customer to improve the convenience of the website.
●Various access analysis such as Google Analytics (third party cookies)
※Although it is possible to reject the acceptance of cookies by setting the browser used by the customer, it is not necessary to do so.
However, you may not be able to receive the services of this site properly.
About the Access Log
This website records the information of visitors as an access log. The recorded information includes the IP address that identifies the network of the person accessing the site, the date and time of access, etc. The access log is used for the management of this site and analysis of the usage status.
The information recorded on the web server may also be used to identify and resolve problems with the web server, and to maintain the web server.
Personal Information at Linked Sites
In order to provide more useful information and services to our customers, this website introduces links to the websites of companies and organizations. This site assumes no responsibility for the collection or handling of personal information on linked websites. Customers are requested to examine the content of personal information protection on websites other than this site and ensure the safety of their own personal information.
Changes to the description
The personal information protection policy of this website may be changed in accordance with changes in laws and other regulations. In such cases, we will post a notice to that effect on this website.
Inquiries, Disclosure, and Correction of Personal Information
When there is a request for inquiry, disclosure, correction, suspension of use, etc. of a customer's personal information, we will respond to the request after confirming the identity of the customer in accordance with the prescribed procedures, unless otherwise required by law.
About our efforts to protect personal information
Based on the above Personal Information Protection Policy, we will take appropriate security control measures to ensure that personal information is handled appropriately, and we will strive to continuously improve these measures.
Contact for inquiries and complaints regarding personal information
●If you have any questions or complaints regarding the handling of personal information, please contact the following office.
Shiretoko Tourist Inc. 　business hours: 09:00 - 19:00 TEL: 0152-25-2642
●If you have a complaint about personal information with us that cannot be resolved between the parties concerned, please contact the following association for assistance in resolving it.
If the customer is unable to resolve the complaint between the parties concerned, the customer may submit a request to the following associations for assistance in resolving the complaint.
All Nippon Travel Agents Association (ANTA) Hokkaido Branch TEL: 011-241-4089