In case of cancellation, we will change the date of participation in the tour or refund the full amount of the tour participation fee.

On the day of the activity experience, if the meeting time is late or the meeting place is not arrived due to delay of JR / bus, suspension or movement of car etc., it will be treated as cancellation on the day.

Recommended equipment includes sunglasses and sunscreen because the sun is very strong.
※Free rental of boots and over pants is available.

We invite you to become a member of the crew and help us not only with the ride, but also with everything from setting up the hot air balloon to retrieving it and cleaning up afterwards.
Please touch and ride the hot air balloons and enjoy them to the fullest.

By using "Special Discount Coupon", you can get a discount on the Hot Air Balloon Flight/Snowshoe Hiking 1 Day Tour fee.

If you apply for the Hot Air Balloon Flight/Snowshoe Hiking 1 Day Tour, you will receive a coupon for a discount on your next activity experience and accommodation at Kiyosato Ihatov Hostel.

Please be sure to refer to the " Hot Air Balloon Flight/Snowshoe Hiking 1 Day Tour " travel conditions before applying.
You can make a reservation through our website until 16:00 on the day before the activity experience.
※The personal information you enter in the "Activity Experience Application Form" will be transmitted in a protected.
※If you apply for an activity experience 7 days or less in advance, you may be required to pay the full activity experience participation fee at the time of application.

■Credit Card Payment
　JCB, VISA, MASTER, and AMEX are accepted. Payment is made through a dedicated payment site using the "GMO Multi-Payment Service".
■PayPal payment
　You can also pay by credit card using PayPal.
　※In the case of PayPal payment, a handling fee of 2.8% of the activity experience fee will be charged.

The activities will be held outdoors. Please make sure you are in good physical condition for the tour.
Also, if you have any concerns about your physical condition on the day, please be sure to let us know.
Please be careful not to be late for the meeting time on the day of the activity experience.
If you are late, you will not be able to participate in the tour.

Travel Conditions (Excerpt)
1．Recruitment type planned Travel Contract
　This trip is planned, recruited and implemented by Shiretoko Tourist Co., Ltd. Customers who participate in this trip will conclude a recruitment-type planned travel contract with us.(Hereinafter referred to as "our company" and "travel contract")
2．Formation of Contract
　The travel contract shall be concluded when we accept the conclusion of the contract and accept the travel fee.
In the case of a correspondence contract, the contract shall be concluded when the Company issues a notice to the effect that it accepts the conclusion of the contract.
However, if the notification to the effect that the application for the contract is accepted is sent by e-mail, fax, answering machine, etc., it shall be established when the notification arrives.
3．Issuance of Finalized Document (Final Itinerary)
　Our company will give you the final travel itinerary, which describes the meeting time, the name of the accommodation institution, and the business status of the transportation agency, at the latest by the day before the travel start date.
The confirmed document will be sent to you by E-mail.
4．Payment of Travel Fee
　Please pay the travel fee (activity experience participation fee) by credit card payment or PayPal payment within 2 days from the arrangement completion date.
5．What is Included in the Travel Fee
　Costs etc. described in the details of each activity experience.
Taxes such as consumption tax, and any other fees or expenses specifically indicated.
6．Cancellation Fee
　If you cancel the contract at your convenience after the contract is concluded, you will be charged a cancellation fee for the travel fee at the following rate per customer.
●If you have paid the trip fee, the refund will be the amount after deducting the cancellation fee.
If you have paid the activity experience fee, the refund will be the amount after deducting the cancellation fee.
●Please note that requests for cancellation or change after our holidays and business hours will be treated as the next business day.

Time of Cancellation, etc.
Cancellation・penalty fees
Cancellation before the 15th day counting from the day before the travel start date: No charge
Cancellation after the 14th day: 10% of the activity experience fee
Cancellation after the 7th day: 20% of the activity experience fee
Cancellation the day before: 50% of the activity experience fee
Cancellation on the day of activity experience: 100% of experience fee

7．Special Compensation
　Regardless of whether or not our liability based on the preceding paragraph arises, we will be injured by a sudden and accidental outpatient accident while a customer participates in a recruitment-type planned trip in accordance with our terms and conditions "Special Compensation Regulations". For certain damages, we will pay a predetermined amount of compensation and visitation money.
8．Itinerary Guarantee
　In the event of a material change in the contents of the contract, the Company will pay the customer compensation for the change in the amount of 1-5% multiplied by the tour price in accordance with the provisions of the General Conditions of Travel Business.
9．Customer Responsibility
　If the Company suffers damage due to the intention, negligence, law, public order and morals of the customer, or the customer's failure to comply with the provisions of the Company's terms and conditions, the Company will claim compensation for the damage.
10．Handling of Personal Information
　Our Company will use the personal information provided in the application form submitted at the time of application for the tour for the purpose of communicating with the customer.
※In addition, our company and retailers may use your personal information for the following purposes.
・Information on products, services, and campaigns of our company, dealers, and companies affiliated with them.
・We may use your personal information to request opinions and impressions after participating in the trip, to request questionnaires, to provide special services, and to create statistical data.
11．Others
　In the event that you need to stay an extra night due to weather or other reasons, you will be responsible for the cost of accommodation and related expenses. The Company will not re-enforce the tour under any circumstances.

Travel planning・Implementation
Shiretoko Tourist Co., Ltd.
282 Koyo, Kiyosato-Cho, Shari District, Hokkaido 099-4403, Japan
Hokkaido Governor Registered Travel Business No. 2-453
Member of the All Nippon Travel Agents Association (ANTA)

Whether you are a group of 5 people or a group of people, we will be happy to suggest and support a activity experience that suits your group.
Please feel free to let us know your needs.

Inquiry